Help Center
Common questions from clinics about billing, setup, security, and support.
Getting started
How long does it take to set up Doxia?
Just a few minutes. Once you sign up, you paste one line of code into your website and enquiries start flowing into your dashboard immediately.
Do I need any technical knowledge to install the widget?
No. It's a single script tag, and it works with any website builder — Squarespace, Wix, WordPress, or a custom-built site. Your Settings page shows exactly where to paste it.
Does Doxia replace my booking system?
No. Doxia works alongside whatever you already use — Pabau, Fresha, Cliniko, or anything else. It handles the enquiry stage only: capturing, scoring, and flagging messages. Booking stays exactly where it is today.
Can I use Doxia across multiple locations or practitioners?
Yes — the Multi-Practitioner plan is built for high-volume, multi-practitioner clinics. See Pricing for what's included at each tier.
Billing & plans
Is there a free trial?
Yes. Every plan includes a 14-day free trial — you're not charged anything until it ends, and you can cancel during the trial without being billed at all.
How do I cancel my subscription?
From Settings in the dashboard, either through "Manage subscription" (the Stripe billing portal) or by deleting your account entirely. Either way, you keep full access until the end of your current paid period.
What payment methods do you accept?
Payments are processed securely by Stripe, which accepts all major debit and credit cards. Doxia never sees or stores your full card details.
Will I be charged during the free trial?
No. Nothing is charged until your 14-day trial ends, and you can cancel before then at no cost.
Can I switch between plans?
Contact us at smartbiz1607@gmail.com and we'll help you move to a different plan.
Do you offer refunds?
Since you keep access for the rest of the period you've already paid for, we don't provide prorated refunds for the unused portion when you cancel. If you think you've been charged in error, get in touch and we'll look into it.
Data & security
Is patient data secure?
Yes. Every enquiry is encrypted in transit and at rest, access is scoped per clinic, and anything mentioning a medical condition or other sensitive detail is automatically flagged for your team to review. Full detail is in our Privacy Policy.
Who can see my clinic's enquiries?
Only your clinic. Every enquiry is scoped to your account and is never visible to another clinic using Doxia.
Can I delete my account and data?
Yes, any time, from Settings. Deleting your account permanently and immediately removes your clinic record, every lead and enquiry tied to it, and your login — no need to contact us first.
Does the AI make final decisions on my behalf?
No. The AI only suggests a priority and flags anything that needs a closer look — a human at your clinic always makes the final call, and nothing changes status until your team accepts or overrides it.
Support
How do I contact support?
Email us at smartbiz1607@gmail.com or use the contact form on the homepage — we reply by email.
Can't find what you're looking for? Email smartbiz1607@gmail.com.